Questions about the list and position pages

Your number is 1 plus everyone on the same list who is still waiting or has an open offer and sits before you. People who have a place, have left or were taken off never count. A new person joins at the end, in the order they joined.

Yes. The pro may change the order, for example for a sibling already on the books. Your position page always shows your current place, so open it again rather than relying on an old number. When the pro moves you yourself, the page says so, with the date; when they move someone else, your number simply updates.

If the hold ends before you answer, the offer ends and you keep your place on the list. The pro sees one missed offer next to your name and may offer you another slot later.

48 hours unless the pro chose 24 or 72 hours for the list. The hold is exact elapsed time from the offer, so a clock change does not shorten it. If the pro changes the list's hold length, it applies to new offers; an open offer keeps the end time it was sent with. The end is shown in your own time zone with its name.

No. Families never get email from Waitkeep. The pro sends each offer from their own phone or email with a prepared message, and the family answers on their position page.

Yes, up to 3, for example one per service or one per day of the week.

Their own position page only: the list name, their number, the total waiting if the pro shows it, their status and any open offer with its slot and hold end. They never see anyone else on the list, and they never see the contact details they gave.

Yes, as a link and a QR code: copy the join link or the link and QR block onto your site or a poster. The form itself cannot be embedded inside another site; it always opens on its own page.

Ask the pro. They can reissue your link from your entry on their list and send the new one to you. The old link then says it was replaced, your place on the list does not change, and the new page shows the date the pro made it.

For each person on a list: the adult's name, a phone number or email address, who the place is for as a nickname, initials or a pet name, any answers to the pro's questions, the status and what happened to each offer. The pro's notes and tags are private to the pro. No date of birth, school or full name of a child is ever asked for. The privacy page lists everything.

On the account page, Delete my account signs you out everywhere and stops every link at once. Sign in within 7 days to cancel; after that every list and everyone on it is deleted for good. A family can take their own name off a list at any time with Withdraw on their position page.

Yes. Download everything on the account page gives one JSON file with your lists, the people on them, offers and history, on every plan. There is also a CSV download of each list in position order.

A list holds 50 people waiting or with an open offer. At that point the join page says: This list is not taking new names right now. Everyone already on the list keeps their place and page, offers still work, and the form opens again as soon as fewer people are waiting.

A synced passkey is on your other devices already. Otherwise sign in on another device you added, or use your recovery code on the recovery page to add a new passkey. You can add up to 10 passkeys.

The information pages open offline once you have visited. The list and position pages need a connection; when it drops, the page says so, and the join form keeps what was typed on the device when the browser allows it. On an iPhone or iPad, open the Share menu in Safari and choose Add to Home Screen; other browsers offer Install in the menu.

Waitkeep is not affiliated with any booking platform, tutoring agency, training franchise or grooming chain. It keeps a waitlist and offers; it does not book sessions or take payments.